A summary of issues that may arise and how they can be resolved.
Print job not aligned on the tag paper
If your print job is not aligned on the paper, you need to calibrate. Make sure your iOS device is connected to the printer via BlueTooth. Inside the app, follow these steps:
1. Settings
2. Printer
3. Calibrate
Roll too snug in the printer
On TSC Alpha 3R models, there is a screw on the side of the printer that pushes a plate towards the roll to either make the roll more snug or give it more room in the printer. Loosen this screw to give the roll more room.
Print job seems "faded"
Typically this means the print heads needs to be wiped off as dust or coating from the paper has accumulated on the printer head.
TSC Alpha 3R
TSC Alpha 30RB
Before using alcohol on the print head, just try wiping it off with your finger.
- Always turn off the printer before cleaning the printhead.
- Allow the printhead to cool for at least one minute.
- Use a cotton swab and 99% Isopropyl Alcohol or genuine print head cleaning pen to clean the print head surface. (please refer to the manual, there are other components which should not have rubbing alcohol applied)